Routine Appointments

The way to see your doctor is by booking a routine appointment. Surgery consultations are by appointment only. Urgent cases will be seen the same day and routine appointments will be given at the first available time. Appointments are held each day for 'urgent' requests.

We do try to keep to time with our appointments but, on occasion, delays are unavoidable.

If you are more than 10 minutes late we will ask you to re-book or you may be able to wait until the end of surgery. This is to avoid making everyone after you late as well. 

This may seem unfair where the doctor has kept you waiting for other appointments but all the patients who have turned up on time will be delayed if the doctor sees you now. Our receptionists will always try to help so please work with them.

Your doctor will only be able to deal with one (maybe two) problems at each consultation, so please do not save them up.   Please let us know if you are unable to keep an appointment.

Telephone Consultation & Advice

You can request a telephone consultation with your GP where you feel that this is all that is needed. Often the receptionist will arrange for the doctor to phone you.  Telephone advice can be useful for a number of problems. The doctor may phone you back at the end of surgery.

Appointment Reminders

We are able to send an appointment reminder to your mobile phone. If you wish to take advantage of this service please give your mobile number to the receptionist.

Once signed up to this service each time you make an appointment a reminder will be sent to this mobile number until you inform us that you no longer have this number or you wish the service to be stopped.

Please make sure you inform us of any change of phone numbers. At the moment we are unable to offer this service to patients under the age of 16.

If you wish to register for this service please fill out the consent form.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.